Free Shipping On Orders Over $100 – $6.99 Flat Rate Shipping On All Other Orders

Delivery:

  • Orders placed before 4pm Monday through Friday, excluding federal holidays, will be shipped on the same day. Orders placed after this time or on weekends will be shipped on the next business day.
  • All shipments are handled through USPS. Please note that shipping costs are subject to change at any time.
  • At this time, we only ship within the United States. Any international orders will be automatically canceled and refunded. We apologize for any inconvenience this may cause and appreciate your understanding.
  • Tracking information will be emailed to you after your purchase.
  • If any items in your order are out of stock, we will issue a refund for those items and promptly ship the rest of your order.

Returns:

  • All sales are final, no refund.
  • If you receive a damaged item, please email a photo of the damage, a description of the issue, and your order number to kachahelp@gmail.com . Our customer service team will review the information and provide further instructions.
  • Dents on the cans are not considered damaged, as they do not affect the quality of the product.
  • If a return is necessary, we will provide you with a prepaid shipping label. Pack the damaged item securely using the original packaging materials. Ship the package back to us.
  • Refunds: Once we receive the returned item and verify the damage, we will process your refund to the original payment method within 5-7 business days.
  • Replacements: If you prefer a replacement, we will ship a new item to you at no additional cost as soon as the damaged item is returned.

Orders not received:

  • Once your order has been shipped and delivery is confirmed, we are not responsible for any theft of the product or delivery to the wrong address. If you do not receive your order, you must notify us within 15 days.

Furniture sales:

  • All sales are final. We do not offer refunds or exchanges.
  • Free shipping is provided for all furniture pieces shipped to the lower 48 states. We carefully select shipping carriers to ensure the safe and timely delivery of your items. Please allow time for processing.
  • Please note that some of our pieces are antique or vintage, which means they may show signs of age that add to their unique character.

Disclaimer:

Please be aware that all information, including but not limited to shipping policies, rates, and delivery times, is subject to change at any time without prior notice.

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