Shipping
How your order ships
- When it ships
- Orders placed before 4pm Eastern, Monday to Friday, ship the same day. Orders placed after 4pm, on weekends or on federal holidays ship the next business day.
- How it ships
- Every order ships with USPS. We email you tracking as soon as your order is on its way.
- What it costs
- Orders over $100 ship free within the U.S. For smaller orders, the shipping cost is shown at checkout before you pay.
- Where we ship
- We only ship within the United States right now. International orders are canceled and refunded automatically. We're sorry we can't reach you yet.
- If something is out of stock
- We refund that item and ship the rest of your order right away.
Returns & damaged items
If something arrives damaged
All sales are final, so we don't take returns or exchanges. But if your order arrives damaged, we'll make it right:
- Email us at KachaFurniture@gmail.com within 7 days of delivery.
- Include your order number, a photo of the damage and a short note about what happened.
- Tell us whether you'd like a replacement or a refund. You don't need to send anything back.
Replacements ship at no cost to you. Refunds go back to your original payment method within 5–7 business days of approving your claim. Your bank may take a few more days to show it.
A dent in a paint can isn't damage. It doesn't affect the paint inside.
Missing orders
If your order doesn't arrive
Let us know within 15 days of the date your order shipped and we'll help track it down.
Please double-check your shipping address at checkout. Once USPS shows your order as delivered, we aren't responsible for packages that are stolen or delivered to the wrong address. If that happens, start with your local post office. USPS can often help find it.
Changes & cancellations
Need to change an order?
Orders often ship the same day, so reach out right away. Email KachaFurniture@gmail.com, or call or text (207) 509-9178. If your order hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, it can't be changed.
Painted furniture
Buying a furniture piece
- Free shipping to the lower 48 states. We choose carriers carefully so your piece arrives safely. Please allow extra time for processing and delivery.
- All furniture sales are final. We don't offer refunds or exchanges on furniture.
- Many pieces are antique or vintage. They may show signs of age. That's part of their character.
Shipping rates, delivery times and these policies can change without notice. Last updated October 2026.